Scoping is not about accepting a task description at face value — it is about deliberately defining what is in scope and out of scope.
At the IIBA Denmark online event on 28 January, business analysts explored how different scoping techniques help challenge assumptions, clarify boundaries, and create shared understanding. Using a case study of an e-commerce company facing challenges with complaints and return handling, participants worked hands-on with selected techniques to practice this boundary-setting in action.